Capital com Detailed Review: Is Capital com Reliable Broker?

Capital com Review, Why would we be doing a scrutinizing review of a reputable broker such as Capital com. The reason is that we found many complaints against the broker.

So, we decided to do a complete analysis of what Capital com offers in terms of regulation, trading, and payment options. You’ll also learn what to watch out for in the Capital com Review.

Capital com – A Reliable Broker?

Let’s try to keep it simple here. Capital com has been around for a while and has established itself in three heavily regulated and two offshore domains.

Namely, the Capital com regulation portfolio includes trading licenses issued by the UK’s FCA, Australia’s ASIC, and Cyprus’s CySEC, so two Tier 1 and one Tier 2 regulator. We checked the registers and everything is legit.

However, Capital com also has two offshore subsidiaries – one in the Bahamas and one in Seychelles. 

These branches are registered with the Bahamas’ SCB and Seychelles’ FSA but those “regulations” aren’t in the same weight class as the ones from FCA, ASIC, and CySEC. So, trading with these offshore branches could be dangerous, i.e. you could get defrauded.

Capital com is a broker registered with the FCA, ASIC, CySEC, and the offshore domains of the Bahamas and Seychelles. Traders recently started expressing their frustration with withdrawal issues and the broker’s services.

Why Regulated Brokers Are a Must for Safe and Secure Trading

Offshore regulators don’t impose such strict rules as onshore authorities. One of the most prominent differences is the minimum operating capital requirements. 

The FCA requires brokers to have at least 730,000 GBP while ASIC demands 1,000,000 AUD. To open a brokerage in the Bahamas, you need 120,000-300,000 $ depending on the license. Trading conditions differ as well.

For example, the European Securities and Markets Authority (ESMA) has imposed a leverage cap of 1:30 for retail clients that all EEA zone regulators implement. On the other hand, offshore entities offer much higher leverage, which is accompanied by huge risks.

Which Regions Does Capital com Trading Broker Serve?

When it comes to the areas where Capital com is most active, we managed to compile a list of countries:

• UK
• Germany
• Italy
• France
• India

Mostly in Europe. Capital com’s website is pretty popular for a brokerage. Data on similarweb.com shows that in the past three months, the site was visited over 4 million times in December and January, and 3.7 million times in February 2023.

Reviews of Capital com – Traders Share Their Experience

Despite the heavy regulations, it seems that traders have noticed Capital com’s fraudulent behavior. Recently, i.e. in the last three months, Capital com has been receiving a lot of negative reviews.

Numerous traders have been having withdrawal issues so they decided to write complaints. In 2023 alone, the broker received 16 negative reviews on TradersUnion.

Capital.com is a terrible broker. For almost a week now I have been trying to withdraw my funds, but they still did not come. How is this possible for a normal company?

• TradersUnion user, March 7, 2023.

Stay away from this company they just burned my account and one of my friends who is also set up with this company has been complaining since last year but I get no reply…

• Trustpilot user, March 22, 2023.

Which Trading Software Is Available?

Let’s take a look at the available trading platforms. This broker offers two different trading platforms – MetaTrader 4 and WebTrader. MT4 is available for mobile as well. WebTrader, on the other hand, is a browser-based terminal that doesn’t require downloading. 

Capital com’s proprietary web platform is well-designed and offers unique options. It’s much better than most web platforms but still not up to par with MT4.

MetaTrader 4

MT4 is the benchmark for trading platforms and arguably the best software for trading out there. This neat software was designed by MetaQuotes. 

It offers a wide range of cutting-edge features such as automated trading and lighting-fast execution. The bad thing here is that MT4 isn’t available for UK and Australian traders. 

Mobile Apps

In addition to the mobile version of MT4, Capital com also offers a mobile CFD platform. This is a slightly modified version of the broker’s proprietary platform we mentioned.

Nevertheless, it includes all the cool features such as in-depth analysis, multiple graphs, and chartings. The CFD platform can be downloaded on Android and iOS. 

What Can You Trade With Capital com? – Trading Instruments

Here’s an overview of Capital com’s trading instruments:

• Forex – EUR/USD, GBP/JPY, CAD/CHF…
• Indices – US30, SG25, HK50…
• Commodities – gold, crude oil, sugar…
• Shares – Meta, Alibaba, BMW…
• Crypto – BTC, ETH, ADA…

Spreads & Commissions Overview

The broker doesn’t charge commissions for trades, which is great news. As for the spreads, they are relatively tight and competitive.

Thus, the EUR/USD spread is just 0.6 pips, crude oil is 5 pips, gold is 30 pips, and BTC/USD is 60 pips. 

While they may not be any commissions, the broker does charge an overnight fee calculated based on leverage for cryptos and shares and based on the entire value for FX, indices, and commodities trading.

Capital com’s Trading Account Review

Based on what we read on the website, the broker currently offers just a basic live account. The minimum deposit is 20 $. There’s also the option of opening a professional account, for which you’d need to contact the broker first.

If you open the live account with the UK, Australian or Cypriot branch, the max leverage you’ll get is 1:30, in line with the legal limit.

As for the offshore domains, the Bahamas and Seychelles, offer leverage up to 1:200. Keep in mind that such high leverage is extremely risky and often leads to losses.

Capital com’s Demo Account – Can I Trade For Free?

Yes. The broker included a free demo account. That’s good news because you can see what you’re getting and test the platform out. The best thing about it is that you don’t have to risk real money. However, the live account is a whole different story, and the risks are real.

Withdrawing Profits From Your Broker Account

This broker offers a wide range of payment methods. From cards to e-wallets, there are many options:

• MasterCard/Visa credit/debit cards;
• Wire transfers;
• E-wallets (Sofort, ApplePay, Giropay…).

According to the broker’s website, there are no deposit or withdrawal fees. The broker withdrawal options are the same ones used for depositing funds.  All withdrawal requests are processed within 24 hours and may take 5-7 business days to be performed.

I Have Issues With Capital com, What Should I Do?

This broker certainly has a nice reputation and awesome trading conditions. It’s a shame to see so many negative reviews and complaints against this broker.

Nevertheless, if a broker really is misleading traders, that is inadmissible. Are you a client of this broker that’s having problems? Has the broker violated any terms and conditions? If so, please let us know.

We can help you get your hard-earned money back. Our team of experts specializes in chargebacks and crypto-tracing software such as CipherTrace.

If this broker steals your money, contact us for help. The easiest and fastest way to book a free consultation with us is via Online Chat. 

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